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However, HP has posted a document to its support site that shifts the blame right back to Microsoft. What's HP said? Nothing and a lot, if that makes sense.Īlthough Computerworld asked for comment on Monday and an HP spokeswoman said Tuesday that the company was investigating, no one from HP had followed up as of end-of-day on Wednesday. "Microsoft issued guidance to OEMs advising them to only load Windows XP images onto like hardware in 2004," she said. Yesterday, a Microsoft spokeswoman confirmed that the company was aware of the reboot problem, and pinned responsibility on the computer maker, but didn't name names. So Microsoft's blaming HP? It sure sounds like it. Vaughan-Nichols: Fixing the XP SP3 reboot blues If the PC is set to automatically reboot on a start failure - as most are by default - it reboots endlessly, often so quickly that the user can't interrupt the process and enter what's called "Safe Mode" in Windows, a last-ditch way to sidestep the normal boot process for troubleshooting purposes. The presence of the unnecessary driver, said Microsoft, may crash the machine, causing it to reboot.
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"Under this configuration, after the computer is upgraded to Windows XP SP2 or SP3, the Intel processor driver (intelppm.sys) may try to load because an orphaned registry key remains," Microsoft said in a support document first released in 2004, after the company issued XP SP2.
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Johansson, who had one of his own PCs slip into a reboot coma, has neatly summarized the several possible causes put forward by himself and other users.Īre only AMD-powered machines sold by HP rebooting over and over? No, although they've gotten the most press.Īccording to Johansson and others, Hewlett-Packard used the same Windows XP disk image to factory install the OS on AMD-based systems as they used for PCs running Intel processors. (AMD), while others have also hit users with Intel-based PCs.Īlthough it's possible to get a feel for the theories by reading multiple support forum message threads, the best source of information has been a frequently updated blog post by Jesper Johansson, a former program manager for security policy at Microsoft and currently an MVP (Microsoft Most Valuable Professional). Some seem to affect only systems running processors made by Advanced Micro Devices Inc. Why are some PCs rebooting endlessly? Microsoft hasn't given any official explanation, but users on the support forum sharing accounts have identified several possible causes. Within a day, users were reporting problems in messages on Microsoft's XP SP3 support forum.
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The "endless reboot" cropped up immediately after Microsoft made XP SP3 available to the general Windows-using public by posting the service pack to Windows Update last week. What's happening? After some users update to Windows XP SP3, their PCs reboot - which is normal - but then fail to start up, and then reboot again and again, which is decidedly not normal.
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